1. How do i sign up as individual?
- User may sign up through ICYCLE Malaysia website at https://www.phinonic.com/auth/register
- User also may download our IOWT app at Apple Store/ Google Play Store
| Website | IOWT |
 |  |
- For website, link given will direct to ‘Create New Account’ page.
- For IOWT, ‘Welcome to IOWT’ page will appear and click CREATE NEW ACCOUNT
- Enter required details such as Username, Email Address and Phone Number
- Choose Individual as user type
- Make sure all check boxes are ticked for Terms & Conditions
- Submit by clicking Create/SIGNUP button
2. How to ensure only me can access to my points & rewards?
- IOWT identifies you based mainly on the email address and valid phone number you use when you register for an account. This becomes your IOWT username.
- Upon registration, you will be asked for a password, which subsequently becomes the only means by which IOWT verifies if it is really you.
3. What if I forget my password?
- Every system designed for humans should be forgiving enough that when humans forget, there is a fallback through which they can regain access to the system. For IOWT, the fallback authentication mechanism relies on the reset password being sent to your registered email address.
- If there is no reset link password being sent to your email address, kindly contact:
– Email: customer@icycle-global.com , Phone: +60 11-1147 9249